Privacy policy
Last updated: 28 September 2026
At AkroSocial we only collect personal data that you provide to us, with clear information about how it will be used. This policy explains who processes your data, for what purposes, on what legal basis and which rights you can exercise. Please also read our Legal notice and Cookie policy.
1. Data controller
| Owner | Akrolih Tu Guía Online, S.L. (AkroSocial) |
|---|---|
| Tax ID (NIF) | B10983013 |
| Address | Calle Tinerfe el Grande, 34, 38670 Adeje, Santa Cruz de Tenerife (Spain) |
| [email protected] |
2. What data we process and where it comes from
We process the data you give us through the website forms, by email, on WhatsApp or in person. Depending on the case, this may include:
- Identification and contact details: full name, email, phone or WhatsApp number, business or brand and place of residence.
- If you are a content creator: your social media profiles, follower range, niches, languages, dates of your visits to the Canary Islands, portfolio and, if you choose to send them, screenshots of your account statistics.
- Any information you include in your message or application.
- Browsing data, processed as described in the Cookie policy.
We do not request special categories of data. Fields marked as required are needed to handle your request; if you do not fill them in, we will not be able to process it.
3. What we use your data for
| Purpose | Details |
|---|---|
| Handling enquiries and requests | Replying to the messages and proposal requests you send us. |
| Managing creator applications | Assessing your profile to join the community and offering you collaborations that suit you. |
| Coordinating collaborations | Presenting your profile to interested brands and coordinating the campaign once you decide to take part. |
| Marketing communications | Sending you information about our services. You can object at any time. |
| Legal obligations | Complying with accounting, tax and administrative obligations. |
4. Legal basis for processing
| Purpose | Legal basis |
|---|---|
| Handling enquiries and requests | Your consent and taking steps at your request prior to entering into a contract. |
| Managing creator applications | Your consent, given when you send the application. |
| Coordinating collaborations | Performance of the collaboration agreement. |
| Marketing communications | Your consent or, if you are already a client, our legitimate interest. |
| Legal obligations | Compliance with a legal obligation. |
5. How long we keep your data
We keep your data for as long as necessary for the purpose for which it was collected or until you withdraw your consent. After that, we keep it blocked for the applicable legal limitation periods and then delete it.
6. Who we share your data with
We do not share your data with third parties except where required by law or in the following cases:
- Providers of technology services (web hosting, email) and advisory services, with whom we have signed the required data processing agreements.
- Brands and businesses you are going to collaborate with, only the data needed and only when you agree to take part in the campaign.
- Public authorities and official bodies, when required by law.
7. Your rights
You can exercise your rights of access, rectification, erasure, restriction of processing, portability and objection at any time, and withdraw your consent, by writing to [email protected] or by post to Calle Tinerfe el Grande, 34, 38670 Adeje, Santa Cruz de Tenerife (Spain). If needed to verify your identity, we may ask you for an identity document.
We will reply within one month, which may be extended by two further months in complex cases. If you believe we have not handled your rights correctly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
8. Third-party data
If you provide us with data about other people, you confirm that you have informed them and have their permission to do so.
9. Minors
Our services and the AkroSocial creator community are intended for people over 18. We do not knowingly collect data from minors.
10. Changes to this policy
We may update this policy to reflect legal changes or changes to our services. The current version will always be published on this page and, if the change is significant, we will let you know.
This English version is provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.